Infrastructure Support Engineer

Are you looking for a challenging role where you can make a real impact on an organization's technical backbone? TPS Shared Services Inc. is seeking a talented Infrastructure Support Engineer to join our team in Makati City. We are committed to maintaining a robust IT environment, and we need someone who can ensure our systems run smoothly and efficiently. In this role, you'll be responsible for monitoring, maintaining, and troubleshooting our network infrastructure, servers, and other critical systems. This is your chance to be part of a dynamic team that drives innovation and supports the growth of our organization.

TPS Shared Services Inc. is a leading provider of shared services in the Philippines, offering a wide range of solutions to our clients. Our team is dedicated to delivering high-quality services and ensuring our clients' success. As an Infrastructure Support Engineer, you'll work with the latest tools and technologies, including VMware, Cisco, and Microsoft System Center. You'll have the opportunity to grow your skills and take on new challenges as our IT infrastructure evolves.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain network infrastructure, servers, and other critical systems to ensure high availability and performance.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Install, configure, and upgrade IT infrastructure components, including servers, switches, routers, and firewalls.
• Implement and manage security measures to protect our IT environment from threats and vulnerabilities.
• Provide technical support to end-users, ensuring they have the resources and guidance they need to work efficiently.
• Collaborate with cross-functional teams to ensure seamless integration of new technologies and systems.
• Document and maintain comprehensive records of IT infrastructure, including configurations, maintenance logs, and troubleshooting steps.
• Stay up-to-date with the latest industry trends and best practices, and recommend improvements to our IT infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT infrastructure support, with a strong background in network administration and server management.
• Certifications in Cisco, VMware, or Microsoft System Center are a plus.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with ITIL framework and best practices is a plus.
• Experience with cloud-based infrastructure and virtualization technologies is a plus.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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