Admin Customer Service (E-commerce)

We're seeking a dedicated Admin Customer Service professional to join our dynamic e-commerce team. In this critical role, you'll be the primary point of contact for our valued customers, ensuring seamless interactions across all channels. Your expertise in managing customer inquiries, resolving issues, and maintaining high levels of customer satisfaction will be instrumental in driving our customer service excellence.

At Private Advertiser, we're a leading e-commerce company based in Jakarta Raya, committed to delivering exceptional customer experiences. With a strong focus on innovation and customer-centric solutions, we're continuously expanding our market presence and seeking talented individuals like you to join our team.

As an Admin Customer Service professional at Private Advertiser, you'll handle customer inquiries, process orders, and manage customer data using our in-house CRM system. You'll work closely with our sales and marketing teams to ensure a cohesive customer experience. This role offers a unique opportunity to grow within a fast-paced, customer-focused environment.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints via email, phone, and live chat, ensuring timely and accurate resolutions.
• Process and manage customer orders, including order confirmation, tracking updates, and delivery notifications.
• Maintain and update customer data in our CRM system, ensuring accuracy and completeness.
• Monitor and analyze customer service metrics, providing insights and recommendations for improvement.
• Collaborate with sales and marketing teams to ensure a seamless customer experience across all touchpoints.
• Provide exceptional customer service, demonstrating a deep understanding of our products and services.
• Stay updated with industry trends and best practices in customer service and e-commerce.
• Train and mentor junior staff to maintain high service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
• Proficient in using CRM systems, such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong organizational and problem-solving skills.
• Familiarity with e-commerce platforms and tools, such as Shopify or Magento.
• Ability to work in a fast-paced, deadline-driven environment.
• Fluency in both written and spoken English and Indonesian.

🛠️ Keahlian

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