Coffee Shop Store Leader - Surabaya

Are you a passionate leader with a love for coffee and exceptional customer service? Pengiklan Anonim is seeking a dynamic Store Leader to oversee the daily operations of our bustling coffee shop in Surabaya, Jawa Timur. In this pivotal role, you will be responsible for managing a team of baristas and ensuring that our customers receive the highest quality service. With a focus on both operational excellence and customer satisfaction, Pengiklan Anonim offers a unique opportunity to grow within a well-established coffee chain.

As the Store Leader at our Pengiklan Anonim location in Surabaya, you will be at the heart of our daily operations. You will manage everything from inventory and staff scheduling to ensuring that our coffee is brewed to perfection using our state-of-the-art espresso machines. Your leadership will be crucial in maintaining the high standards that our customers have come to expect from Pengiklan Anonim.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of baristas to ensure smooth daily operations.
• Oversee inventory management and ordering to maintain high-quality coffee supplies.
• Train and develop staff to uphold Pengiklan Anonim's standards of service and coffee quality.
• Ensure compliance with health and safety regulations in the coffee shop.
• Monitor sales performance and implement strategies to increase revenue.
• Handle customer complaints and resolve issues professionally.
• Participate in store improvement initiatives and maintain a clean, welcoming environment.
• Collaborate with the regional office to implement company-wide policies and initiatives.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the coffee or hospitality industry.
• Proven ability to manage a team and drive operational efficiency.
• Strong knowledge of coffee brewing techniques and equipment, including espresso machines.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Familiarity with POS systems and inventory management software.
• Certification in coffee brewing or hospitality management is a plus.
• Passionate about coffee and customer service with a commitment to excellence.

🛠️ Keahlian

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